The Haven guarantee
Sleep apnea supplies are intimate. If a cushion leaks, a filter feels wrong, or the cadence is off, we make it right — quickly, without forms, without phone trees.
01 / Thirty days
If a mask cushion doesn't seal in the first thirty days — wrong size, wrong style, sore spots — we send a replacement at no cost. No restocking fees. No return shipping. Tell us what didn't work and we ship the swap before the original is back in our hands.
02 / Twelve hours
Email or text us. A human reads it. Most replies go out in under four hours; the worst case is twelve. We're a small team and that's exactly why this works — the email doesn't bounce around a queue.
03 / Quality at the source
Counterfeit filters are a documented problem on the big marketplaces. We work directly with manufacturers, sample-test airflow on every production run, and reject batches that fail. If you ever suspect a part isn't right, we replace the entire shipment and investigate the lot.
04 / No-fee skips
Going away? Skip a cycle. Switched mask brands? Swap the cushion. Need a break for a few months? Pause up to ninety days. All from your account, all instant, all with no fee.
05 / Lost in transit
Carriers lose things. When they do, we don't ask you to file a claim. Email us the tracking number — we ship a replacement the same day.
No fine print. Two pages of legal terms live here for completeness, but the operating principle is the one above.
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